I am usually tolerant of sales people – I know they have a job to do and it’s a thankless one – I am in an area of “customer service” myself but there has to be limit.
I wanted a couple of quotes for a blind and a fly wire door. I found a site that arranged for people to contact you regarding the quote process – I found three.
I contacted them all on Monday with the same information and offered for them to come over on Saturday, I thought that would give them enough time.
Unfortunately the first one came back to me to tell me that he was selling his house that day and rather than make another time he sent me photos and average prices. Nothing of what I wanted. I went back and asked if he could make it the following Saturday – I’m still waiting.
The second people contacted me to advise that they were all full and could they make it the following Saturday. Sure no probs and I’ll see them then.
The third came back to me and agreed to Saturday but didn’t give a time. I got a text the night before advising that he would be there at 1.00 pm and could he have my address (I put it in the original email). Saturday rolled around and at 11.00 am he text to advise that his horse was sick and could we make it another time? OK I understand that, however, I sat around all morning waiting until 1.00 pm – he could have text earlier.
We then changed it to 5:30 Monday. Simple – I get home and wait, 5:30 rolls around no sight of the guy. 6:00 comes around and I text him. “Are you coming to quote?” No response. I finally sent another text at 6:15 pm. “Our appointment was for 5:30 are you still coming?” Finally he responded “Sorry got held up in a job in Port Melbourne can we make it another time?” Now I can tell you that from Port Melbourne to my home at that time of day would have taken 3 hours! Sorry isn’t goo enough. He had all afternoon to text and advise me.
I very tersely responded that I did need a quote and will change it to the same time Thursday …. but if he doesn’t show he’s lost a sale.
What is it? I give them enough notice, even am willing to fix a time suitable to them, and yet they still don’t have the common courtesy to let you know that they may not make it in time.
I NEED quotes. I cannot purchase what I need without them and yet I can’t get anyone to make the effort to come out and see what I require. Right now I want to scream but what good would it do? I need blinds and a fly wire door and I don’t want to contact more people to disappoint me.